Refund policy
At Redeem Recover, we want you to feel confident in your purchase. If you’re not completely satisfied, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in its original condition
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It must be returned in the original packaging
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Proof of purchase (order confirmation or receipt) is required
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used, including:
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Personal care and skincare devices
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Items marked as final sale
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Your refund will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear
Damaged or Defective Items
If your item arrives damaged or not working properly, please contact us within 48 hours of delivery.
Include:
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Your order number
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Photos or videos of the issue
We will arrange a replacement or full refund at no additional cost.
Exchanges
We only replace items if they are defective or damaged. For assistance, please contact our support team.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Shipping costs are non-refundable
How to Start a Return
To initiate a return, contact us at:
📩 support@redeemresearch.com
Please include your order number and reason for return.
Important Notes-
Returns sent without prior approval may not be accepted
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We are not responsible for lost or delayed return shipments
If you have any questions about our return policy, feel free to reach out:
📩 support@redeemresearch.com