Frequently Asked Questions

General Questions

What is Redeem Recover?

Redeem Recover is a wellness-focused brand offering advanced devices designed to support recovery, skin health, and overall well-being.

Are your products safe to use at home?

Yes, our products are designed for safe, non-invasive home use. Always follow the instructions provided with each device.

Do I need experience to use your devices?

No, our devices are beginner-friendly and easy to use. Each product includes simple instructions to guide you.

Orders & Shipping

How long does shipping take?

Orders are typically delivered within 7–15 business days, depending on your location.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email to monitor your delivery.

Can I change or cancel my order?

Orders can be modified or canceled within 24 hours of purchase. After that, processing may already begin.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy for eligible items. Products must be unused and in original packaging.

What if my product arrives damaged?

Contact us within 48 hours with photos or videos. We’ll arrange a replacement or refund.

Product Usage

How often should I use the devices?

Most devices can be used daily or several times per week. Consistency delivers the best results.

When will I see results?

Results vary, but many users notice improvements within a few weeks of regular use.

Can I use these with skincare products?

Yes, combining devices with serums or creams can enhance results, especially for facial treatments.